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Unpacking and Assembly

Q: How do I assemble my TOPQ Grill? https://www.youtube.com/watch?v=W9dO4GioitI

A: Refer to the owner's manual included with your grill for assembly instructions. If you do not have one, please contact us, we will send it to you ASAP. Do not forget tray oil to be administered to bamboo trays

Q: I have the standard TOPQ Ceramic Kamado BBQ Grills. Where does the ceramic heat resistance plate go?
A: In some cases, the ceramic heat resistance plate is an optional accessory, please visit shop for information on how to purchase the item.

Q: The interior ceramic fire bowl does not sit flush and wobbles.
A: While the interior fire bowl is precision machined, each ceramic dome and vessel is handmade and may have slight level variances. To accommodate the possibility that the bottom of the vessel is not flush, TOPQ grill has designed each interior fire bowl with 3 raised feet. If your interior fire bowl does not set flush, or wobbles, please slightly reposition the interior fire bowl until the bowl is flush and no longer wobbles. If re-positioning of the interior fire bowl does not resolve the issue, please email t[email protected]  for additional solutions from our Customer Support Team.

Q: On inspecting the interior fire box I noticed there seems to be a crack running from the bottom of the expansion gap to the centre of the bottom kamado shell.
A: Periodically, unglazed ceramic will experience what looks like a crack but rather it is a surface fracture and will not affect the strength or performance of the interior bottom shell. In the event any cracking is not a surface fracture, and a crack migrates or the bottom shell breaks, please email a picture of the damage to the TOPQ grill Customer Support team for a replacement.

Q: Do I have to season the grill by running it at a low temperature on the first use?
A: Many online resources suggest "seasoning" a Kamado grill for 3-5 hours at low temperatures before using at more extreme temperatures. Since the process for constructing ceramic involves kilning at 2400+ degrees, "seasoning" prior to using a Kamado to its full capabilities is not necessary to improve the long term performance. The suggestion by many Kamado manufacturers to "season" your grill during the first use is to cause the adhesive attaching the felt gasketing to strengthen and not separate from the ceramic. Since TOPQ grill uses high quality 3M adhesive for its gasketing, your TOPQ grill Kamado is fully operational immediately after assembly.

Q: What should I do if my TOPQ grill kamado does not fit tightly in the cart?
A: Because each kamado is hand-made, there are variations in body size. We have designed our cart to accommodate for these variations, and at times, it is common to have a small gap between the cart and the bottom of the bottom shell. This innovative design feature allows for enhanced stability and reduces the risk of tipping.

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